Terms & Conditions

ORDERS

Returns

Due to the fresh and organic nature of our produce, returns of perishable goods cannot be accepted. Should there be an incorrect or faulty item in your delivery we must be informed within 1hr of the product being received in order to offer replacements or refunds. Images of defective or incorrect items will be required.

Cancellations

Customers can cancel orders within a 2 hour ‘grace period’ after booking. Beyond this, we are unable to process cancellations. 

Order and/or Delivery Changes

Customers can amend their order within a 2 hour ‘grace period’ after booking. Beyond this, we are unable to process any order changes, and this includes any changes to the delivery slot you selected at checkout or at point of approving an invoice. 

Gift Card Vouchers

GRAPE & Fig will hold gift card voucher credit for a maximum of a year, unless specified otherwise. 

Discounts

Any discounts or discount codes are for e-commerce transactions only, not for bespoke quoted jobs. 

Competitions

GRAPE & Fig will hold competition credit for a maximum of 3 months, unless specified otherwise. 

Orders on Hold

If the total value of a single order is put on hold, due to highly extenuating circumstances (if we agree to this using our discretion, and have more than 7 days notice), the total order value needs to be redeemed in one transaction, strictly, within 3 months, unless specified otherwise. GRAPE & Fig will not be responsible for ensuring the customer redeems the order within this strict time frame and re-booking is dependant on our availability and discretion. 

Date Holding 

Due to the high number of enquiries for bespoke grazing displays, we are unable to hold dates. 

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FOOD/PRODUCTS

Seasonal Produce & Supplier Availability

As our produce and garnishes are sourced weekly and can be seasonal, they are subject to availability and substitutions. Although the majority of our menus are fixed, there may be changes season to season. We may also face supplier issues at times, and so cannot guarantee each and every product, such as figs, edible flowers and honeycomb. We will always use an alternative or use more of another product to compensate. Please refer to our menus on the website as a guide to what you can expect.

Food Handling

When products are received please keep chilled and consume that same day. It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 4 hours, to comply with UK food standards. By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. GRAPE & Fig will not be held responsible for any adverse reactions to our food consumed after this time. 

Dietary Requirements & Allergies

Please notify of any allergy and dietary requests at checkout, however we cannot accommodate special allergy requests due to high risk of contamination. If you or your guests/clients have a severe allergy please beware that we cannot guarantee if a product is completely free of traces of the main 16 allergens listed below:

Celery
Cereals containing gluten (including
Wheat, rye, barley and oats)
Crustaceans
Eggs
Fish
Lupin
Milk
Molluscs
Mustard
Tree nuts (including almonds,
Hazelnuts, walnuts, brazil nuts,Cashews,
Pecans, pistachios and macadamia nuts)
Peanuts
Sesame seeds
Soybeans
Sulphur dioxide and sulphites

GRAPE & Fig are not responsible for any adverse reactions to our food if we have not been forewarned of any allergies or dietary requirements in the booking process.

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DELIVERY

PLEASE READ ALL DELIVERY TERMS AND CONDITIONS HERE BEFORE BOOKING. BY PURCHASING FROM GRAPE & FIG YOU THEREBY AGREE TO OUR DELIVERY TERMS & CONDITIONS BELOW.

 

SOCIAL MEDIA

Unless our clients/customers explicitly ask us not to use images taken at their event, we reserve the right to use them on our social media platforms.