Terms & Conditions

Customers can cancel their order/items from their order within a 2-hour 'grace period' from the time of booking. Beyond this, we are unable to process any cancellations. If we have accepted an order to be dispatched less than 48 hours from booking, the 2-hour 'grace period' will not apply.

In cases of bookings via invoice, once the invoice is issued & our team have confirmed said booking, GRAPE & Fig recognise this as fully confirmed & due for payment. Customers can cancel their order/items from their order within a 2-hour 'grace period' from the time of the invoice being issued, to receive a cancellation of the booking. Beyond this, we are unable to process any cancellations. If we have accepted an order to be dispatched less than 48 hours from booking, the 2-hour 'grace period' will not apply.

Customers can amend their order within a 2-hour 'grace period' after the time of booking.

Beyond this, GRAPE & Fig are unable to process:

• any changes to the delivery window or address you selected at checkout or at the point of invoice being issued
• any cancellations
• a reduction of the order / removal of any items from the order

We will do our best to accommodate any last-minute product additions to your order based on our availability. Please get in touch as soon as possible at orders@grapeandfig.com & we will do our best to accommodate.

We are unable to hold future dates. We suggest placing an order as soon as possible in advance to ensure we have the capacity to cater for you. During busy times, dates will be made unavailable if we reach capacity.

100% of payment is due at the time of booking to secure orders. Website transactions are processed automatically via Shopify. For orders processed via invoice on Xero, we have a strict 30-day payment term via BACS for 100% of the order value.

In any circumstances where a credit is issued, the order value is redeemable in one single transaction & will be valid for 3 months only from the date of issuing said credit, unless stated otherwise. GRAPE & Fig is not responsible for ensuring the customer redeems the order value within the stated time frame & re-booking is dependent on our availability & discretion.

Please note that all items, including all perishable food products, gifting items, digital gift cards & online/in-person workshops, are non-returnable.

It is solely the responsibility of the customer to open & check all products received strictly at the point of delivery or collection. It is therefore the responsibility of the individual who has booked the order to be present to receive or collect the order.

Once products are received & accepted (once above checks have been made) at the point of delivery or collection, orders will be classed as fully 'accepted' by the customer. If orders are not checked at the point of delivery or collection, orders will still be classed as 'accepted' by the customer. By 'accepting' an order from GRAPE & Fig, the responsibility of the products thereafter is solely the customer's.

Should there be an incorrect or missing item we must be informed strictly at the point of delivery or collection, before an order is 'accepted', in order to offer a solution, if the fault lies with GRAPE & Fig. Images of incorrect or missing items will be required in order to offer a solution.

Should there be an incorrect or missing item brought to our attention after an order is 'accepted', GRAPE & Fig will not be held responsible or able to offer a solution.

It is solely the responsibility of the customer to open & check all products received strictly at the point of delivery or collection. It is therefore the responsibility of the individual who has booked the order to be present to receive or collect the order.

Once products are received & accepted (once above checks have been made) at the point of delivery or collection, orders will be classed as fully 'accepted' by the customer. If orders are not checked at the point of delivery or collection, orders will still be classed as 'accepted' by the customer. By 'accepting' an order from GRAPE & Fig, the responsibility of the products thereafter is solely the customer's.

Should there be a faulty or damaged item we must be informed strictly at the point of delivery or collection, before an order is 'accepted', in order to offer a solution, if the fault lies with GRAPE & Fig. Images of faulty or damaged items will be required in order to offer a solution.

Should there be a faulty or damaged item brought to our attention after an order is 'accepted', GRAPE & Fig will not be held responsible or able to offer a solution.

GRAPE & Fig will hold gift card voucher credit for a maximum of a year from the date of purchase, unless specified otherwise.
Gift cards are strictly non-refundable & transferable.
Gift cards are only redeemable on the GRAPE & Fig website.

Any discounts or discount codes are valid for website transactions only, not for any orders booked via invoice.

GRAPE & Fig will hold competition credit for a maximum of 3 months, unless specified otherwise.

Please be aware that all of our products may contain traces of the main 14 allergens listed below, & due to the nature of our kitchens, the risk of cross-contamination is high:

• Celery
• Cereals containing gluten (including wheat, rye, barley & oats)
• Crustaceans
• Eggs
• Fish
• Lupin
• Milk
• Molluscs
• Mustard
• Tree nuts (including almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios & macadamia nuts)
• Peanuts
• Sesame seeds
• Soybeans
• Sulphur dioxide & sulphites

It is the responsibility of the individual ordering to ensure that they look at all dietary & allergen information (which is available on each ready-to-eat product page) before booking. GRAPE & Fig are not responsible for any adverse reactions caused by consumption of GRAPE & Fig food or beverage.

It is at the discretion of the individual consuming any food or beverage provided from GRAPE & Fig to determine whether they feel comfortable consuming it. GRAPE & Fig are not responsible for any adverse reactions caused by consumption of GRAPE & Fig food or beverage.

Please inform us of any dietary requests or modifications required due to allergies before booking, & we will do our best to recommend suitable solutions to cater for your needs. Once a recommendation on the most suitable options/products has been made by the GRAPE & Fig team, the responsibility is solely with the customer to add any dietary requests or modifications (if agreed & if possible) required into the 'Notes/ Allergy & Dietary Requirements' box at checkout. In the same instance, if no notes are applied to the order GRAPE & Fig will not be held responsible & products will be fulfilled as stated on the website.

If GRAPE & Fig are not informed of any dietary requests or modifications required due to allergies before booking, & a note has been applied by the customer to the 'Notes/ Allergy & Dietary Requirements' box at checkout, GRAPE & Fig are unable to fulfil requests & products will be fulfilled as listed on the website.

All ready-to-eat products are extremely fragile & must be kept perfectly flat to avoid damage.

It is solely the responsibility of the customer to open & check all products received strictly at the point of delivery or collection. It is therefore the responsibility of the individual who has booked the order to be present to receive or collect the order, & handle the product/s with the utmost care.

Once products are received & accepted at the point of delivery or collection, orders will be classed as fully 'accepted' by the customer. If orders are not checked at the point of delivery or collection, orders will still be classed as 'accepted' by the customer. By 'accepting' an order from GRAPE & Fig, the responsibility of the products thereafter is solely the customer's.

All ready-to-eat products are designed to be consumed on the day of delivery/collection, for quality & food safety purposes. If a customer chooses to consume food or beverage provided by GRAPE & Fig after the day of delivery/collection, it is solely at their own risk/discretion. GRAPE & Fig will not be held responsible for any adverse reactions to our food or beverage consumed outside of our recommended window.

All chilled ready-to-eat products must be kept refrigerated from the point of delivery/collection until the point of serving. Under UK food law, food must be consumed within 4 hours once out of the fridge. If food is left unrefrigerated for longer than 4 hours, it is the customer's responsibility to dispose of it safely. Please be aware our platter boxes are 42 x 34cm & designed to fit in a standard fridge.

All products within the Gifting / Pantry & Deli range will arrive with a minimum use-by date of five days from the date of delivery. Please see individual labels on each product for use-by date details.

As our produce & garnishes are sourced daily from suppliers & can be seasonal, they are subject to availability & substitutions, without notice.

Please refer to our menus on the website as a guide to what you can expect.

Please note variations in appearance, size & colour may occur in our products due to the very nature of fresh produce.

Some of our products may only be suitable for adults (i.e. those aged 18 or over).  By law, we cannot sell knives or products containing alcohol to people under the age of 18, or to people buying on behalf of someone who is under that age.

In addition, should you be under 18, you may use this website only with the direct involvement of a parent or guardian.