Delivery Policy

Our ready-to-eat products are made fresh each morning & are highly stylised & extremely delicate. Therefore, they are not suitable for a standard overnight courier delivery service (such as DHL/DPD), but require a same-day, fragile, hand-delivered courier service, which we provide.

We deliver to most of the M25 & Essex.
You can check if your postcode is available for local delivery at checkout, or see the postcodes we cover listed below:

AL2

BR1, BR2, BR3, BR4, BR5, BR6, BR7, BR8

CM0, CM1, CM2, CM3, CM4, CM5, CM6, CM7, CM8, CM9, CM10, CM11, CM12, CM13, CM14, CM15, CM16, CM17, CM18, CM19, CM20, CM21, CM22, CM23, CM24

CO1, CO2, CO3, CO4, CO5, CO6, CO7, CO8, CO9, CO10, CO11, CO12, CO13, CO14, CO15, CO16

CR0, CR2, CR3, CR4, CR5, CR6, CR7, CR8

DA1, DA2, DA5, DA6, DA7, DA8, DA14, DA15, DA16, DA17, DA18

E1, E1W, E2, E3, E4, E5, E6, E7, E8, E9, E10, E11, E12, E13, E14, E15, E16, E17, E18, E19, E20

EC1, EC2, EC3, EC4, ECA

EN1, EN2, EN3, EN4, EN5, EN6, EN7, EN8, EN9

HA0, HA1, HA2,H A3, HA4, HA5, HA6, HA7, HA8, HA9

IG1, IG2, IG3, IG4, IG5, IG6, IG7, IG8, IG9, IG10, IG11

KT1, KT2, KT3, KT4, KT5, KT6, KT7, KT8, KT9, KT10, KT11, KT12, KT13, KT14, KT15, KT16, KT17, KT18, KT19, KT20, KT21, KT22

N1, N2, N3, N4, N5, N6, N7, N8, N9, N10, N11, N12, N13, N14, N15, N16, N17, N18, N19, N20, N21, N22

NW1, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, NW10, NW11

RH1, RH2, RH8, RH9

RM1, RM2, RM3, RM4, RM5, RM6, RM7, RM8, RM9, RM10, RM11, RM12, RM13, RM14, RM15, RM16, RM17, RM18, RM19, RM20

SE1, SE2, SE3, SE4, SE5, SE6, SE7, SE8, SE9, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE20, SE21, SE22, SE23, SE25, SE26, SE27, SE28

SL0, SL9

SM1, SM2, SM3, SM4, SM5, SM6, SM7

SS0, SS1, SS2, SS3, SS4, SS5, SS6, SS7, SS8, SS9, SS10, SS11, SS12, SS13, SS14, SS15, SS16, SS17

SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW20

TN14, TN16, TW1, TW2, TW3, TW4, TW5, TW6, TW7, TW8, TW9, TW10, TW11, TW12, TW13, TW14, TW15, TW16, TW17, TW18, TW19, TW20

UB1, UB2, UB3, UB4, UB5, UB6, UB7, UB8, UB9, UB10, UB11

W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W13, W14

WC1, WC2

WD2, WD3, WD4, WD5, WD6, WD7, WD17, WD18, WD19, WD23 

If your postcode isn't listed but you're in the surrounding area, please get in touch with us at orders@grapeandfig.com& we may be able to accommodate based on availability, or you can arrange your own courier for collection from our HQ based in RM1.

Tuesday–Saturday between 6am–5pm.

Standard Delivery: 8am–5pm
Morning Delivery: 8am–12pm
Afternoon Delivery: 12pm–4pm
2-Hour Delivery Window: customers can select their 2-hour delivery window between the times of 6am & 4pm

For any requests outside of these delivery days/times please get in touch with us at orders@grapeandfig.com & we may be able to accommodate based on availability.

Standard Delivery: 8am–5pm (£15)
Morning Delivery: 8am–12pm (standard delivery PLUS £25)
Afternoon Delivery: 12pm–4pm (standard delivery PLUS £5)
2-Hour Delivery Window: (standard delivery PLUS £55/£60 depending on window)

Our standard delivery window is between 8am–5pm. We are unable to offer a narrower delivery window or specific delivery time request on this service.

Our morning delivery window is between 8am–12pm & customers who purchase this 'upgrade' will be prioritised to meet this window within delivery routes. We are unable to offer a narrower delivery window or specific delivery time request on this service.

Our afternoon delivery is between 12pm–4pm & customers who purchase this 'upgrade' will be prioritised to meet this window within delivery routes. We are unable to offer a narrower delivery window or specific delivery time request on this service.

Our 2-hour delivery window allows you to select the most convenient 2-hour delivery slot for your delivery. Customers who purchase this 'upgrade' will be prioritised to meet this window within delivery routes. We are unable to offer a narrower delivery window or specific delivery time request on this service.

Customers can amend their order within a 2-hour 'grace period' after the time of booking.

Beyond this, GRAPE & Fig are unable to process any changes to the delivery window or address you selected at checkout or at the point of invoice being issued.

In order to keep all deliveries on track & to stay on schedule for all of our customers, each delivery is made to the ground floor (front door / concierge / building reception) or loading bay, strictly.

To limit delays we kindly ask all customers to provide a UK-based mobile phone number for point of contact for delivery & provide us with accurate delivery addresses, notes &/or instructions to make each delivery as smooth & efficient as possible.

Please provide loading bay or delivery access information in the delivery notes at the point of booking. Our couriers are happy to deliver to loading bays but they need to be pre-booked if required by the building management & our couriers are only able to use said loading bays if they are directly within/outside the delivery address.

If there isn't a loading bay/safe & legal place to unload directly outside the delivery address, we require our customers to meet the courier to accept their order. Thank you for your understanding.

If incorrect delivery addresses, notes &/or instructions are given to GRAPE & Fig (such as 'deliver to reception', when deliveries can only be made to a loading bay) the courier will fail the delivery & will continue on their planned route. Re-delivery may be possible based on availability at an additional cost of £25 to the customer.

Once your order is made & packed at HQ, GRAPE & Fig will automatically send an email to let the customer know that the order has been made & will be delivered within the booked time slot. To limit delays we kindly ask all customers to provide a UK-based mobile phone number for point of contact for delivery & provide us with delivery notes to make each delivery as smooth & efficient as possible.

While we aim to ensure deliveries are made within purchased delivery windows, we do operate a 15-minute buffer either side of our customers' delivery windows to allow for any unforeseen circumstances. Due to factors outside of our control such as loading bay or concierge delays, protests, road closures, road accidents, heavy traffic etc, deliveries may be delayed. Similarly, deliveries may arrive a little earlier if planned routes are more efficient than expected.

Yes, the customer needs to be readily available to receive their order.

Customers need to ensure they provide a UK-based mobile phone number for point of contact on delivery.

It is solely the responsibility of the customer to open & check all products received strictly at the point of delivery. It is therefore the responsibility of the individual who has booked the order to be present to receive the order.

Once products are received & accepted (once above checks have been made) at the point of delivery, orders will be classed as fully 'accepted' by the customer. If orders are not checked at the point of delivery, orders will still be classed as 'accepted' by the customer. By 'accepting' an order from GRAPE & Fig, the responsibility of the products thereafter is solely the customer's.

If the courier needs to park & pay in order to deliver, GRAPE & Fig will charge back the client these costs.

If a customer is not available to accept their order & there is no safe place to leave the order, the courier will wait a maximum of 10 minutes after arrival (within the booked delivery window) & thereafter will continue on their planned route, & a re-delivery (which will be charged at £25) will only be offered if possible.

The driver will attempt to deliver to a neighbour. Failing that, the driver will attempt to deliver to a safe place & the customer will be informed where the delivery has been left.

GRAPE & Fig is not responsible for the order once left in a safe place or with a neighbour.

In extenuating circumstances, where delivery is not possible through any of the above options, re-delivery may be possible based on availability at an additional cost of £25 to the customer.

All ready-to-eat products are extremely fragile & must be kept perfectly flat to avoid damage.

It is solely the responsibility of the customer to open & check all products received strictly at the point of delivery or collection. It is therefore the responsibility of the individual who has booked the order to be present to receive or collect the order, & handle the product/s with the utmost care.

Once products are received & accepted at the point of delivery or collection, orders will be classed as fully 'accepted' by the customer. If orders are not checked at the point of delivery or collection, orders will still be classed as 'accepted' by the customer. By 'accepting' an order from GRAPE & Fig, the responsibility of the products thereafter is solely the customer's.

It is solely the responsibility of the customer to open & check all products received strictly at the point of delivery. It is therefore the responsibility of the individual who has booked the order to be present to receive the order.

Once products are received & accepted (once above checks have been made) at the point of delivery, orders will be classed as fully 'accepted' by the customer. If orders are not checked at the point of delivery, orders will still be classed as 'accepted' by the customer. By 'accepting' an order from GRAPE & Fig, the responsibility of the products thereafter is solely the customer's.

Should there be an incorrect or missing item we must be informed strictly at the point of delivery, before an order is 'accepted', in order to offer a solution, if the fault lies with GRAPE & Fig. Images of incorrect or missing items will be required in order to offer a solution.

Should there be an incorrect or missing item brought to our attention after an order is 'accepted', GRAPE & Fig will not be held responsible or able to offer a solution.

It is solely the responsibility of the customer to open & check all products received strictly at the point of delivery. It is therefore the responsibility of the individual who has booked the order to be present to receive the order.

Once products are received & accepted (once above checks have been made) at the point of delivery, orders will be classed as fully 'accepted' by the customer. If orders are not checked at the point of delivery, orders will still be classed as 'accepted' by the customer. By 'accepting' an order from GRAPE & Fig, the responsibility of the products thereafter is solely the customer's.

Should there be a faulty or damaged item we must be informed strictly at the point of delivery, before an order is 'accepted', in order to offer a solution, if the fault lies with GRAPE & Fig. Images of faulty or damaged items will be required in order to offer a solution.

Should there be a faulty or damaged item brought to our attention after an order is 'accepted', GRAPE & Fig will not be held responsible or able to offer a solution.

If your order is a gift, we kindly ask that the individual purchasing the order informs the recipient of our above delivery policy, in full. The above still applies.

All products are available to pre-order & thereafter collect from our HQ at 109 Victoria Road RM1 2LX.

Collection is available Tuesday–Saturday from 9am–10am. Please note collections must adhere strictly within their booked collection time slot. If you arrive outside of your collection time, we cannot guarantee you will be able to collect your order.

Please contact us at orders@grapeandfig.com to arrange your own courier for collection from our HQ based in RM1.

It is solely the responsibility of the customer to open & check all products received strictly at the point of collection. It is therefore the responsibility of the individual who has booked the order to be present to collect the order.

Once products are received & accepted (once above checks have been made) at the point of collection, orders will be classed as fully 'accepted' by the customer. If orders are not checked at the point of collection, orders will still be classed as 'accepted' by the customer. By 'accepting' an order from GRAPE & Fig, the responsibility of the products thereafter is solely the customer's.

Should there be an incorrect or missing item we must be informed strictly at the point of collection, before an order is 'accepted', in order to offer a solution, if the fault lies with GRAPE & Fig.

Should there be an incorrect or missing item brought to our attention after an order is 'accepted', GRAPE & Fig will not be held responsible or able to offer a solution.

It is solely the responsibility of the customer to open & check all products received strictly at the point of collection. It is therefore the responsibility of the individual who has booked the order to be present to collect the order.

Once products are received & accepted (once above checks have been made) at the point of collection, orders will be classed as fully 'accepted' by the customer. If orders are not checked at the point of collection, orders will still be classed as 'accepted' by the customer. By 'accepting' an order from GRAPE & Fig, the responsibility of the products thereafter is solely the customer's.

Should there be a faulty or damaged item we must be informed strictly at the point of collection, before an order is 'accepted', in order to offer a solution, if the fault lies with GRAPE & Fig.

Should there be a faulty or damaged item brought to our attention after an order is 'accepted', GRAPE & Fig will not be held responsible or able to offer a solution.

UK shipping is available for select products using an overnight courier service – usually DHL.

Most of mainland UK, apart from the below postcodes:
AB31 - AB38 / AB41 - AB56 / BT / HS / IV / KA27 - KA28 / KW / PA21 - PA50 / PA60 - PA78 / PA80 / PH4 - PH44 / PH49 - PH50 / ZE1 - ZE3 / Isle of Man IM1 - IM9 / Guernsey GY1 - GY10 / Jersey JE1 - JE5

Shipping is available for delivery on Tuesday, Wednesday & Thursday. Please note that you are choosing your preferred delivery date at checkout & this isn't 100% guaranteed.

FREE

We require all customers to provide a UK-based mobile phone number & email for point of contact for delivery & provide us with delivery notes to make each delivery as smooth & efficient as possible.

Your order tracking number will be provided within your dispatch confirmation email, which will be sent when your order is fulfilled by GRAPE & Fig. Please click the link to track your order. We would recommend that you download the DHL app from the App Store or Google Play, offering the best way to keep informed as to the whereabouts of your order & your delivery driver.

Our delivery packaging guarantees chilled items will remain food safe for 24 hours. Customers must remove the products from their packaging & refrigerate products (where necessary) on receipt of delivery.

The courier will contact the recipient when the parcel is 'out for delivery' with an estimated timeframe. Recipients need to be in to accept the delivery.

If the recipient is not available to accept the delivery, it will be left in a safe place. Details of this safe place will be communicated by the courier provider, not GRAPE & Fig. GRAPE & Fig will not be held responsible for any orders left in a 'safe place'.

If the recipient is not available to accept the delivery, & there is no safe place to leave the order, the order will be returned to the depot. It will be the recipient's responsibility to retrieve the parcel from the depot. GRAPE & Fig will not be held responsible for any orders that are returned to a depot.

GRAPE & Fig are not responsible to ensure that parcels arrive on time – this lies with the courier provider.

Customers are to always accept a late delivery & contact GRAPE & Fig immediately with details of the late order. After an investigation, a solution will be provided.

Customers are to always accept a damaged delivery & contact GRAPE & Fig immediately with images of the damaged order. After an investigation, a solution will be provided.

If your order is a gift, we kindly ask that the individual purchasing the order informs the recipient of our above delivery policy, in full. The above still applies.