Delivery

PLEASE READ ALL DELIVERY TERMS AND CONDITIONS BEFORE BOOKING -BY PURCHASING FROM GRAPE & FIG YOU THEREBY AGREE TO OUR DELIVERY POLICY BELOW.

ONLINE ORDER DELIVERY
How do you deliver?

Our products are made fresh on the day and are extremely delicate, therefore are not suitable for overnight courier delivery and need to be hand-delivered (or collected from our HQ!). We hand-deliver within the M25 and surrounding counties- please see below for a list of postcodes we serve. 

ALL London Postcodes : EC, WC, E, N, NW, W, SE, SW 

ALL of IG, RM, SS

PARTS of CM, DA, BR, CR, EN, SM, KT, TW, UB, HA

Please use our delivery checker on the website to see if we hand-deliver to you. 

UK Nationwide overnight delivery available for select products only using an overnight courier service. Please note we do not ship Friday - Sunday, therefore the kit cannot be delivered Saturday- Monday. For our overnight delivery products please note that you are choosing your preferred delivery date at checkout, and this isn’t guaranteed. GRAPE & Fig does not deal with delivery logistics for overnight deliveries, therefore once our products leave our HQ if any issues or problems occur, it’s the cusrtomers responsibility to resolve directly with the courier. Please note that within the overnight parcels industry it is an accepted business risk that a very small percentage of consignments fail, incidents of late delivery and misroutes (via a third party) are more common than those of a same day courier service especially those that are of a time-critical nature. It is not GRAPE & Fig’s responsibility to ensure that parcels arrive on time. Our delivery packaging guarantees items will remain food safe for 24 hours (our strongly recommended shipment window). Customers are advised to remove the products from their packaging and to refrigerate products ASAP after receipt of delivery (we would also recommend unwrapping the cheeses and placing in a sealed container to maintain freshness, if applicable).

Where do you Deliver?

We hand-deliver to every postcode within the M25 and surrounding counties including Essex, Kent, Surrey, Sussex, Berks, Bucks and Herts. If you are outside of our delivery zone send us an email and we will do our best to help you!

UK Nationwide overnight delivery available for select products only. 

When do you Deliver?

Delivery is available every day apart from Christmas Day and Boxing Day.

How much is delivery?

We are a Greater London (RM11) based company. Travel costs are worked out on mileage from us in RM11, at roughly £1 per mile. This is worked out automatically at checkout. Our products are made fresh on the day and are extremely delicate, therefore are not suitable for overnight courier delivery and need to be hand-delivered with care, hence the cost. At GRAPE & Fig we are doing everything we can to get our delivery costs down, but in the meantime look out for weekly/monthly special offers on our products. 

UK Nationwide overnight delivery available for select products only is free. For FRAGILE or pre-10am/midday delivery, this is extra (for bespoke/brand/corporate orders only). 

How does delivery work?

At checkout we offer two delivery windows (between 8am- 1pm, between 1pm- 6pm) for our customers to choose from. If we are notified of a preferred delivery window we will endeavour to get the product to you within it. We use reliable couriers who will hand deliver the product to you, but we are not in control of external factors such as traffic and travel diversions. We aim to meet these delivery times but during busy periods deliveries may take a little longer. Occasionally tech updates to systems or force majeure events, such as extreme weather conditions, will mean that these delivery times need to be extended. We are unable to give you an exact time of delivery but will of course let you know if there are any extended delays. If a product is needed early AM we recommend delivery the day before. Please be aware that delivery may be earlier in the day (before the preferred delivery window), but most products are the perfect size to pop into the fridge until needed.

For UK Nationwide overnight delivery available for select products only, GRAPE & Fig will send the product in the post and will have tracking available to share, should there be any issues. 

Do I need to be in to accept my delivery?

Yes, the customer needs to be readily available to receive the product. If the courier needs to park and pay in order to deliver, GRAPE & Fig will charge back the client these costs.

What is your policy if there is no one to receive the product?

Delivery will be attempted by the driver. If no one is in delivery will be attempted to a neighbour. Failing that, the product will be left in a safe space outside of the address, as it cannot be couriered back to HQ. GRAPE & Fig is not responsible for the product once left with a neighbour or in a safe place. 

What if my purchase is a gift?

The above still applies. 

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BRAND & CORPORATE DELIVERY (10 PRODUCTS+)

ALL OF THE ABOVE STILL APPLIES, APART FROM COSTS AND THE BELOW:

GRAPE & Fig do not handle logistics of external couriers for multi-delivery/bulk orders. We are more than happy to recommend a courier service to you (such as apc/absolutely couriers) but we ask the client to handle delivery logistics including collection from our HQ In Greater London (R11).

If a client insists, we can make an exception and organise the collection of product from our HQ, And communicate the delivery addresses to a preferred courier provider. In these cases we simply charge the flat delivery fees back to our clients via invoice.

In these cases, the shipping/courier company is a separate entity from GRAPE & Fig and the responsibility of the (often fragile) products ends with GRAPE & Fig from courier collection point. GRAPE & Fig  do not charge clients for tracking, logistic enquiries or resolving delivery issues during and after delivery period. For any problems related to shipping and lost/stolen/missed/damaged deliveries, GRAPE & Fig can provide clients with courier contact details. Once our products leave our HQ if any issues or problems occur, it’s the clients responsibility to resolve directly with the courier.

GRAPE & Fig cannot accept liability for products spoiled due to missed deliveries or deliveries rescheduled outside of the 24 hour shipment window. This also includes missed deliveries for customers who have ordered delivery to their place of work, but have not stayed long enough to accept the deliveries that have been attempted in the evenings. Customers are strongly advised to be present for deliveries as a signature is required upon acceptance of the package .

If a client requests a full or partial refund due to any delivery issues, this needs to be taken up directly with the courier company. GRAPE & Fig  are more than happy to provide replacements for any product, which are chargeable.

Deadlines for delivery addresses submission to GRAPE & Fig is strictly 72 hours before we start making product. If we receive addresses outside of this window, agreed deliveries are not guaranteed.