PLEASE READ ALL DELIVERY TERMS AND CONDITIONS BEFORE BOOKING -BY PURCHASING FROM GRAPE & FIG YOU THEREBY AGREE TO OUR DELIVERY POLICY BELOW.
ONLINE ORDER DELIVERY
How do you deliver?
Our products are made fresh on the day and are extremely delicate, therefore are not suitable for overnight courier delivery and need to be hand-delivered (or collected from our HQ!). We hand-deliver within the M25 and surrounding counties- please see below for a list of postcodes we serve.
ALL London Postcodes : EC, WC, E, N, NW, W, SE, SW
ALL of IG, RM, SS
PARTS of CM, DA, BR, CR, EN, SM, KT, TW, UB, HA
Please use our delivery checker on the website to see if we hand-deliver to you.
UK Nationwide overnight delivery available for select products only using an overnight courier service. Please note we do not ship Friday - Sunday, therefore the kit cannot be delivered Saturday- Monday. For our overnight delivery products please note that you are choosing your preferred delivery date at checkout, and this isn’t guaranteed. GRAPE & Fig does not deal with delivery logistics for overnight deliveries, therefore once our products leave our HQ if any issues or problems occur, it’s the cusrtomers responsibility to resolve directly with the courier. Please note that within the overnight parcels industry it is an accepted business risk that a very small percentage of consignments fail, incidents of late delivery and misroutes (via a third party) are more common than those of a same day courier service especially those that are of a time-critical nature. It is not GRAPE & Fig’s responsibility to ensure that parcels arrive on time. Our delivery packaging guarantees items will remain food safe for 24 hours (our strongly recommended shipment window). Customers are advised to remove the products from their packaging and to refrigerate products ASAP after receipt of delivery (we would also recommend unwrapping the cheeses and placing in a sealed container to maintain freshness, if applicable).
Where do you Deliver?
We hand-deliver to most postcodes within the M25 and surrounding counties including Essex, Kent, Surrey, Sussex, Berks, Bucks and Herts. If you are outside of our delivery zone send us an email and we will do our best to help you!
UK Nationwide overnight delivery available for select products only.
When do you Deliver?
Delivery is available every day apart from Christmas Day and Boxing Day. Our daily delivery times are between 8am and 5pm. We can deliver before midday for an additional cost of £12.
How much is delivery?
We are a Greater London (RM1) based company. Our products are made fresh on the day and are extremely delicate, therefore are not suitable for overnight courier delivery and need to be hand-delivered with care. We charge £5-£30 delivery costs depending on location from our HQ. If you want your product before midday we can get this to you for an extra charge of £12.
UK Nationwide overnight delivery available for select products only is free. For FRAGILE or pre-10am/midday delivery, this is extra (for bespoke/brand/corporate orders only).
How does delivery work?
At checkout we offer one standard delivery window (between 8am- 5pm). We are unable to offer delivery windows or specific delivery time requests, but will of course let you know if there are any extended delays. Please be aware that if delivery is a little earlier than you need in the day, most products are the perfect size to pop into the fridge until needed. If a product is needed early AM we recommend delivery the day before or use the below service:
- Customers are able to pay for a £12 delivery add-on charge if they would like their product to arrive before or at noon.
We use reliable couriers who will hand deliver the product to you, but we are not in control of external factors such as traffic and travel diversions. We aim to meet delivery times but during exceptionally busy periods deliveries may take a little longer. Occasionally tech updates to systems or force majeure events, such as extreme weather conditions, will mean that these delivery times need to be extended.
For UK Nationwide overnight delivery available for select products only, GRAPE & Fig will send the product in the post and will have tracking available to share, should there be any issues.
Do I need to be in to accept my delivery?
Yes, the customer needs to be readily available to receive the product. If the courier needs to park and pay in order to deliver, GRAPE & Fig will charge back the client these costs.
What is your policy if there is no one to receive the product?
Delivery will be attempted by the driver. If no one is in, the package will be handed to a neighbour. Failing that, delivery will be left in a safe place. This is because fresh food product cannot be couriered back to HQ. GRAPE & Fig is not responsible for the product once left in a safe place or with a neighbour.
What if my purchase is a gift?
The above still applies.
BRAND & CORPORATE DELIVERY (10 PRODUCTS+)
ALL OF THE ABOVE STILL APPLIES, APART FROM COSTS AND THE BELOW:
GRAPE & Fig do not handle logistics of external couriers for multi-delivery/bulk orders. We are more than happy to recommend a courier service to you (such as apc/absolutely couriers) but we ask the client to handle delivery logistics including collection from our HQ In Greater London (R11).
If a client insists, we can make an exception and organise the collection of product from our HQ, And communicate the delivery addresses to a preferred courier provider. In these cases we simply charge the flat delivery fees back to our clients via invoice.
In these cases, the shipping/courier company is a separate entity from GRAPE & Fig and the responsibility of the (often fragile) products ends with GRAPE & Fig from courier collection point. GRAPE & Fig do not charge clients for tracking, logistic enquiries or resolving delivery issues during and after delivery period. For any problems related to shipping and lost/stolen/missed/damaged deliveries, GRAPE & Fig can provide clients with courier contact details. Once our products leave our HQ if any issues or problems occur, it’s the clients responsibility to resolve directly with the courier.
GRAPE & Fig cannot accept liability for products spoiled due to missed deliveries or deliveries rescheduled outside of the 24 hour shipment window. This also includes missed deliveries for customers who have ordered delivery to their place of work, but have not stayed long enough to accept the deliveries that have been attempted in the evenings. Customers are strongly advised to be present for deliveries as a signature is required upon acceptance of the package .
If a client requests a full or partial refund due to any delivery issues, this needs to be taken up directly with the courier company. GRAPE & Fig are more than happy to provide replacements for any product, which are chargeable.
Deadlines for delivery addresses submission to GRAPE & Fig is strictly 72 hours before we start making product. If we receive addresses outside of this window, agreed deliveries are not guaranteed.