FAQs

GENERAL
Where are you based?

Our HQ is in Hornchurch, RM11.

Can come visit you?

Soon we hope! We are planning on opening a GRAPE & Fig cheese and wine bar very soon!

Are you fully insured and a registered caterer? 

Yes, we are fully insured. We also have current food hygiene and health & safety training requirements. We pride ourselves on having the best standards, ensuring the best produce and food handling.

What's your food hygiene rating?

5. 

Will you use images from our event on the GRAPE & Fig social media?

Yes, unless our clients/customers explicitly ask us not to use images taken at their event we will use them across our platforms.

Do you charge VAT?

Yes, we are a limited and VAT registered company.

What is your sustainability policy?

Please find our policy here.

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FOOD/PRODUCTS
Do you cater for cater for vegetarians, vegans, halal and others?

Absolutely, just let us know your requirements at checkout.

How do you deal with dietary requirements or allergies? 

Please let us know in the form at checkout. 

How long will my product last? 

This information is included on each product page.

Can I put my product in the fridge? 

Yes products can to be refrigerated until one hour before serving. 

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DELIVERY
I have a question about delivery.

Please see the delivery tab for all information on delivery.

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ONLINE SHOP
How do I place an order?

On the website please. 

How many days in advance can I book online? 

A whole year!

How much notice do you need for bookings? 

We kindly ask for two days notice please. But we can sometimes accommodate last-minute orders so please send us and email on orders@grapeandfig.com and we can see what we can do. 

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EVENTS 
Can you create bespoke grazing displays for small and large events? 

Yes of course! See more on this here.