Delivery

Our products are made fresh on the day and are extremely delicate, therefore are not suitable for overnight courier delivery and need to be hand-delivered (or collected from our HQ!) by our specialist team.

We hand-deliver within most of the M25- please see below for a list of postcodes we serve. 

ALL London Postcodes : EC, WC, E, N, NW, W, SE, SW 

PARTS of IG, RM, SS

PARTS of CM, DA, EN

Please use our delivery checker on the website to see if we hand-deliver to you. 

If you are outside of our delivery zone send us an email and we will do our best to help you!

Our standard delivery service is £15 (anytime between 8am -5pm) & will be added on automatically at checkout. Your product/s can arrive at any time within this delivery window. If you require your product(s) within a specific time frame, we offer the below services for your convenience (please note the below costs are additional to the standard delivery fee of £15):

Morning delivery (between 8am- midday) +£25

Afternoon delivery (between midday - 4pm) +£5

2 Hour window delivery +£55 - £60

When you purchase these add-on delivery services, please note we do everything we can to ensure they arrive on time, but we are not in control of external factors such as traffic, travel diversions or inaccurate ETA readings. We aim to meet delivery times but deliveries may take a little longer, or be a little earlier. 

Our standard delivery service is £15 (anytime between 8am -5pm) & will be added on automatically at checkout. Your product/s can arrive at any time within this delivery window.

If you require your product(s) within a specific time frame, we offer the below services for your convenience (please note the below costs are additional to the standard delivery fee of £15):

Morning delivery (between 8am- midday) +£25

Afternoon delivery (between midday - 4pm) +£5

2 Hour window delivery +£55 - £60

At checkout we offer one standard delivery window (between 8am- 5pm). We are unable to offer delivery windows or specific delivery time requests, but will of course let you know if there are any extended delays.

Please be aware that if delivery is a little earlier than you need in the day, most products are the perfect size to pop into the fridge until needed.

We use reliable couriers who will hand deliver the product to you, but we are not in control of external factors such as traffic and travel diversions. We aim to meet delivery times but during exceptionally busy periods deliveries may take a little longer. Occasionally tech updates to systems or force majeure events, such as extreme weather conditions, will mean that these delivery times need to be extended. 

Yes, the customer needs to be readily available to receive the product. If the courier needs to park and pay in order to deliver, GRAPE & Fig will charge back the client these costs.

If there isn’t a loading bay directly outside the delivery address for the courier to park in, we kindly ask our customers to meet the courier or make alternative arrangements if there’s a significant distance to walk to the destination. Our couriers are happy to park in loading bays when available, but they can only do so if they are directly outside the delivery address. Thank you for your understanding!

Delivery will be attempted by the driver. If no one is in, the package will be handed to a neighbour. Failing that, delivery will be left in a safe place. This is because fresh food product cannot be couriered back to HQ. GRAPE & Fig is not responsible for the product once left in a safe place or with a neighbour.

The above still applies.

UK shipping is available for select products only using an overnight courier service- usually DHL. 

Most of mainland UK, apart from the below postcodes:

AB31 - AB38 / AB41 - AB56 / BT / HS / IV / KA27 - KA28 / KW / PA21 - PA50 / PA60 - PA78 / PA80 / PH4 - PH44 / PH49 - PH50 / ZE1 - ZE3 / Isle of Man IM1 - IM9 / Guernsey GY1 - GY10 / Jersey JE1 - JE5

We only deliver these shippable products on a Wednesday and Thursday. For our overnight delivery products please note that you are choosing your preferred delivery date at checkout, and this isn’t 100% guaranteed. It is not GRAPE & Fig’s responsibility to ensure that parcels arrive on time. Our delivery packaging guarantees items will remain food safe for 24 hours. Customers are advised to remove the products from their packaging and to refrigerate products ASAP after receipt of delivery.

FREE

The courier will text when the parcel is 'out for delivery' with an estimated timeframe. Please do everything you can to be 'in' to accept the delivery. If a parcel is not accepted at point of delivery it will be returned to the depot, and it will be the recipients responsibility to retrive the parcel from the depot. GRAPE & Fig will not be held responsible for any uncollected parcels, or parcels that are left in a depot for an extended period of time. 

The above still applies.

Please note that within the overnight parcels industry it is an accepted business risk that a very small percentage of consignments fail, incidents of late delivery and misroutes (via a third party) are more common than those of a same day courier service especially those that are of a time-critical nature. If there is a failed delivery (by this we mean no attempt at all made at delivery) a full refund will be provided.

ALL OF THE ABOVE STILL APPLIES, APART FROM COSTS AND THE BELOW:

GRAPE & Fig do not handle logistics of external couriers for multi-delivery/bulk orders. We are more than happy to recommend a courier service to you but we prefer the client to handle delivery logistics including collection from our HQ In Greater London (R11).

We can make an exception and organise the collection of product from our HQ, and communicate the delivery addresses to a preferred courier provider. In these cases we simply charge the flat delivery fees back to our clients via invoice.

In these cases, the shipping/courier company is a separate entity from GRAPE & Fig and the responsibility of the (often fragile) products ends with GRAPE & Fig from courier collection point. GRAPE & Fig  do not charge clients for tracking, logistic enquiries or resolving delivery issues during and after delivery period. For any problems related to shipping and lost/stolen/missed/damaged deliveries, GRAPE & Fig can provide clients with courier contact details. Once our products leave our HQ if any issues or problems occur, it’s the clients responsibility to resolve directly with the courier.

GRAPE & Fig cannot accept liability for products spoiled due to missed deliveries or deliveries rescheduled outside of the 24 hour shipment window. This also includes missed deliveries for customers who have ordered delivery to their place of work, but have not stayed long enough to accept the deliveries that have been attempted in the evenings. Customers are strongly advised to be present for deliveries as a signature is required upon acceptance of the package .

If a client requests a full or partial refund due to any delivery issues, this needs to be taken up directly with the courier company. GRAPE & Fig  are more than happy to provide replacements for any product, which are chargeable.

Deadlines for delivery addresses submission to GRAPE & Fig is strictly 72 hours before we start making product. If we receive addresses outside of this window, agreed deliveries are not guaranteed.